Privacy Policy

TRVR (Total Recore Virtual Reality)

Last Updated: 16/06/2026

Introduction

TRVR (Total Recore Virtual Reality) is committed to protecting the privacy and security of the personal information entrusted to us by schools, educators, parents, and learners.

This Privacy Policy explains what information we collect, how we use it, how it is stored, and the rights available to users of our services.

For questions regarding this Privacy Policy or personal information held by TRVR, please contact:

Email: support@totalrecore.co.uk

We are committed to handling personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Depending on how our services are used, we may collect the following information.

Teacher Information

  • Email address

School Information

  • School name
  • Class names

Student Information

  • First name
  • Surname
  • Gender (collected solely for avatar selection and visual personalisation within the VR application)
  • Date account created

Educational Information

  • Learning progress
  • Assessment results
  • Questions answered
  • Incorrect answers
  • Teacher assigned subject levels
  • Module completion information
  • Last played date and time
  • Time spent within learning activities
  • Speech transcripts generated during speech-enabled educational activities

Device Information

  • Assigned headset or device code

Home Education Accounts

For home education users, we may also collect account information necessary to provide the service.

Guest and Library Use

Where TRVR is used in guest, demonstration, or library mode, personal information is not stored and progress information is not retained.

How We Use Information

We use personal information only where necessary to provide and improve our educational services.

Information may be used to:

  • Authenticate users and provide secure access
  • Manage schools, classes, and student profiles
  • Deliver educational learning experiences
  • Record educational progress and outcomes
  • Generate progress reports for teachers and parents
  • Support avatar personalisation within the VR application
  • Manage devices assigned to users
  • Respond to support requests
  • Process home education subscriptions

TRVR does not sell personal information to third parties.

TRVR does not create advertising or marketing profiles.

Teacher Communications

TRVR may occasionally contact authorised teacher accounts regarding:

  • Service updates
  • New educational modules
  • Platform improvements
  • Security updates
  • Account administration
  • Information relevant to the operation of the service

These communications are considered part of the service provided to schools and are not used for advertising or third-party marketing purposes.

Children’s Information

TRVR provides educational services intended for use by schools, educators, parents, and learners.

Student information is managed by authorised schools and home education users for educational purposes.

TRVR does not knowingly collect personal information directly from children outside of authorised educational use of the platform.

Legal Basis for Processing

TRVR processes personal information only where there is a lawful basis to do so under UK data protection legislation.

For schools, information is processed to provide educational services, reporting, progress monitoring, and account management.

For home education users, information is processed to provide access to educational services and maintain educational records requested by the user.

The information collected is limited to that required for the operation of the service.

Data Storage and Security

TRVR takes reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction.

Personal information is stored using Google Firebase services, including Firebase Authentication and Firestore.

Our Firestore database is hosted in the United Kingdom (London region).

Security measures include:

  • HTTPS encrypted connections
  • Firebase Authentication
  • Access controls restricting users to authorised information only
  • School level separation of data
  • Parent only access to home education accounts
  • Secure cloud infrastructure provided by Google Firebase

While no online service can guarantee absolute security, TRVR takes appropriate measures to protect personal information.

Third Party Services

TRVR uses selected third-party providers to support its services.

Google Firebase

Firebase Authentication and Firestore are used for authentication and secure storage of educational information.

Stripe

Payments for home education services are processed securely through Stripe.

Payment card information is processed by Stripe and is not stored by TRVR.

WordPress

The TRVR website and user portals are delivered through WordPress using custom functionality developed specifically for the platform.

Additional Information Regarding Gender Data

Gender information is collected solely to support avatar selection and visual personalisation within the VR application.

Gender information is not used for profiling, analytics, advertising, marketing, or any purpose unrelated to the operation of the educational service.

Your Rights

Under UK data protection law, individuals may have rights including:

  • The right to access personal information
  • The right to correct inaccurate information
  • The right to request deletion of personal information
  • The right to object to certain processing activities
  • The right to raise concerns with the Information Commissioner’s Office (ICO)

Schools, teachers, and home education users can manage much of their information directly through the platform.

Additional requests may be submitted to support@totalrecore.co.uk.

Data Retention and Deletion

TRVR retains personal information only for as long as necessary to provide its services.

Student records, educational progress, assessment results, transcripts, and related information are retained while the associated school or home education account remains active.

Authorised teachers and home education users may delete student information through the platform.

Where a school subscription or home education account is cancelled, associated personal information is deleted without unnecessary delay.

TRVR does not maintain separate customer data backups containing deleted records.

Information Not Collected

TRVR does not intentionally collect or store:

  • Medical information
  • SEND diagnoses
  • EHCP information
  • Behavioural records
  • Health records
  • Biometric information
  • Voice recordings

TRVR may store text transcripts generated during speech-enabled educational activities but does not store voice recordings.

Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes to our services, legal obligations, or security practices.

The latest version will always be available through the TRVR website.

Contact Us

For privacy, safeguarding, or data protection enquiries:

TRVR (Total Recore Virtual Reality)

Email: support@totalrecore.co.uk

ICO Registration Number: Pending